How to Manage Returns

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Manage Returns

This guide will help you to manage your returns.

 

Sales Orders>Manage Sales Orders

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1. Click on the Actions drop-down menu.

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2. Click on Mark as Returned.

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3. You should see the Return Merchandise Authorization Details pop-up screen.

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A Return Number will be generated. The Item, SKU, Quantity and Price fields will automatically populate. These fields cannot be altered.

 

4. Enter a Refund Amount.

5. Select a Reason for the return from a drop-down menu.

6. Select one of the Return Options from the drop-down menu.

7. Click into the Return Date field to change the date the item was returned.

RMA_Return_Options.png

 

8. Click Create to complete the Return Merchandise Authorization. The order will now display a red returned icon on the Manage Sales Orders page.

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You can now view the returned order on the Manage Returns page.

 

9. Navigate to the Manage Returns page.

 

Sales Orders>Manage Returns

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10. Click on the Filters drop-down menu to filter your list of returned orders.

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11. Click the green Action link to edit a returned order. You can alter the Refund Amount, Reason, Return Options and Return Date.

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12. Click Update to save your changes.

 

You can now manage your returns.

 

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