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Amazon Error Codes

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THIS CONTENT IS STILL BEING UPDATED - APOLOGIES FOR ANY INCONVENIENCE CAUSED IN THE MEANTIME

Error Code Error Message How to Solve it
15001

There was an unexpected failure in processing the row. Please try again later.

Please try listing these products again. If the issue remains please contact the Expandly support team
15002

The file size exceeds the maximum allowed 5000 rows. Upload a file with less than 5000 rows.

Please try listing fewer products at a time.
15003 You currently do not have any Automate Pricing rules. Create at least one rule using the Automate Pricing tool before using the Automate Pricing file. Learn more about how to Create a pricing rule. Please contact the Expandly support team.
15004 We were unable to process the file that you have uploaded. Please try again later.  Please try listing these products again. If the issue remains please contact the Expandly support team
15005 The value is invalid. See the “Instructions” and “Data Definitions” tabs in the file and enter a valid input.  One of the values entered is invalid.

Please check your product and listing template to ensure all values entered are valid and in the correct format. Once the values have been changed, please try listing your product again.
15006 There was no pricing rule found for the given rule name. Note that rule names are case sensitive and symbols in the rule name are not allowed. Review your rules at the Automate Pricing Rules page and if applicable, remove symbols from the rule name using the Automate Pricing tool. Please contact the Expandly support team
15007 There are missing required column values for ‘rule-action’. See the “Instructions” and “Data Definitions” tab in the file and enter all required values. Please contact the Expandly support team
15008 This row was skipped because it is for a duplicate SKU from a previous row.

Please ensure each product has a unique SKU and you have not used the same SKU multiple times.

This error has occurred because you are trying to listing multiple products that have the same SKU.

15009 The ‘minimum-seller-allowed-price’ is equal to or greater than the ‘maximum-seller-allowed-price’. Please enter valid minimum and maximum prices. Please ensure your minimum price is lower than the maximum allowed price
15010 The ‘minimum-seller-allowed-price’ is greater than the selling price for the listing. See the “Instructions” and “Data Definitions” tab in the file and enter a valid minimum price. Please ensure your maximum price is higher than the minimum allowed price
15011 The ‘maximum-seller-allowed-price’ is less than the selling price for the listing. See the “Instructions” and “Data Definitions” tab in the file and enter a valid maximum price. Please ensure your maximum selling price is lower than the normal selling price
15012 The ‘minimum-seller-allowed-price’ is too low. See the “Instructions” and “Data Definitions” tab in the file and enter a valid minimum price. Refer to the help content to learn more about minimum and maximum price validation. Please increase your minimum allowed selling price
15013  The ‘maximum-seller-allowed-price’ is greater than the allowable value. See the “Instructions” and “Data Definitions” tab in the file and enter a valid maximum price. Refer to the help content to learn more about minimum and maximum price validation. Please decrease your maximum selling price
15014 The inputs are invalid. See the “Instructions” and “Data Definitions” tabs in the file and enter valid inputs. You have entered some information incorrectly. Please check over your products and listing template to ensure the information is correct.  
15017 The currency value is invalid. See the “Instructions” and “Data Definitions” tabs in the file and enter a valid input. Please check to ensure the currency you have set on Expandly matches with the currency on your Amazon account.  
15018  The file uploaded does not follow our guidelines. See the “Instructions” and “Data Definitions” tabs in the file to create a valid file.  Information on your Product or Listing template does not meet Amazon guidelines. Please double check the information and then try listing again.  
3015  This product now matches a restricted product. Your offer will be removed from Amazon.com. For more details, see http://sellercentral.amazon.com/gp/help/22951  This error occurs when a product no longer meets the requirements for inclusion in the Amazon catalogue. Legal and other considerations prevent Amazon from listing all types of products. If you believe this error is unwarranted, please contact Amazon directly. 
4000  The file you are submitting is causing the same error repeatedly, leading to processing failures. You need to update the file and correct that error before we can attempt to process your file again. Please check and fix any other errors that are being given and then try listing your product again.  
5000  This is a malformed or invalid XML document.  Please contact the Expandly support team about this error.  
5002  An internal error occurred. Please resubmit your data   This error is the result of an internal Amazon error. You should be able to resubmit your data without incident. If this error persists, please contact Amazon support.  
5003  Too many errors were encountered. Processing was aborted. For more details, see https://sellercentral.amazon.com/gp/help/23031  There are too many errors for Amazon to process this listing. Please resolve any other errors listed or try listing fewer products at once.  
5004 We are unable to process this item because of missing information. This error has occurred due to some required information missing off the product or listing template.

Please check the product information and ensure all information is filled out e.g. SKU, Quantity, Price and barcode.
 5005  The MerchantIdentifier provided in the XML payload is not valid for your credentials. For more details, see http://sellercentral.amazon.com/gp/help/23071

Your Amazon account credentials may be wrong. Can you please remove and then re-add your Amazon account to Expandly.


If the issue continues please contact the Expandly support team.

 5008  Unsupported operation. For more details, see http://sellercentral.amazon.com/gp/help/23111  Please contact the Expandly support team about this error.
 6000  Characters Are Not Decimal  You have entered an integer number somewhere Amazon requires it to be a decimal. Please change the number to a decimal.
 6000  Characters Aren't Positive Integers  Please check your product and Amazon listing template to ensure you have not used a negative Integer where a positive Integer should of been used.
6000 Characters Not Integer Please check your product and Amazon listing template to ensure you enter an Integer where required.
6000 Characters Not Positive Integer Please check your product and Amazon listing template to ensure you enter a positive Integer where required.
6000 Column Is Missing Information either on your product or Amazon listing template is missing. Please check all required information has been filled out.
6000 Column Is Not a Recognized Column Please contact the Expandly support team.
6000 ColumnName Is Duplicated Please contact the Expandly support team.
 6000 Date Format Error Please check your product and Amazon listing template and ensure the date entered is valid and in the correct format.
 6000 Date Is Illegal for Leap Year Please check your product and Amazon listing template and ensure the date entered is valid for a Leap Year.
 6000 Date Is Illegal for Non-Leap Year Please check your product and Amazon listing template and ensure the date entered is valid for a non-Leap Year.
You may have selected February 29 by mistake.
6000 Date Month Error Please check your product and Amazon listing template and ensure you entered the month field correctly where required
6000 Double Quotation Mark Missing Please check your product and Amazon listing template and ensure you enter double quotations where required
6000 FieldName Exceeds MaxCharacters Please check your product and Amazon listing template and ensure no value has over its maximum character limit
6000 File Contains No Data Please check you have filled out all required information on your product and Amazon listing template.
6000 First Row Unreadable Please contact the Expandly support team.
6000 Invalid Time Zone Please contact the Expandly support team.
6000 Product Type/ColumnPair Not Recognized Please contact the Expandly support team.
6000  Specify FieldName Please contact the Expandly support team.
6000  TimeValue Outside Accepted Range Please check your product and Amazon listing template and ensure the time value is in the accepted range.
6000 URL Is Malformed  Please check any url you have enterted and ensure it is not malformed. If the url is not malformed please contact the Expandly support team.
6000 Value Format Error Please contact the Expandly support team.
6000 Value – Multiple Values Submitted Please ensure you are not trying to list the same product multiple times. If you are only listing the 1 product please contact the Expandly support team.
6000 Value Must Be Valid Decimal Number Please check your product and Amazon listing template to ensure you have entered a invalid decimal number where required.
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
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