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eBay Error Codes

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Please use CTRL + F to search for a specific code and how to solve it. 

THIS CONTENT IS STILL BEING UPDATED - APOLOGIES FOR ANY INCONVENIENCE CAUSED IN THE MEANTIME

 

Error Code  Error Message  How To Solve It
5

Short error: XML Parse error.

Long error: XML Error Text: "replaceable_value".

You have unrecognized characters in the products title or description, please remove them.
17

Short error: Item cannot be accessed.

Long error: This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.

The item cannot be found because the listing has been deleted, is a Half.com listing, or you are not the seller.
34

Short error: Your application encountered an error.

Long error: Your application encountered an error. This request is missing required input tag "replaceable_value".

Please check your shipping options are correct.
40

Short error: No Gallery Picture Provided.

Long error: You have not supplied an image for the Gallery.

This error occurs when Gallery is selected as a listing upgrade but no eligible image is added. Either remove the Gallery upgrade or check the images on the product.
69

Short error: Empty Title.

Long error: You must enter a title for your item.

Enter a title for your item and submit the listing again.
70

Short error: Title too long.

Long error: Listing titles are limited to "replaceable_value" characters.

The title you submitted exceeds 80 characters. Shorten the title and re-submit the listing
71

Short error: Location missing.

Long error: Your item's location was not filled in. The location field helps buyers determine the shipping cost(s) for the item, and should always be included.

Enter a location for your item and submit the listing again.
72

Short error: Location too long.

Long error: Your item's location can not be more than 45 characters (30 on Taiwan site).

The location you enterd exceeds 45 characters, please try shortening the location and re-submit the listing.
73

Short error: Price is not valid.

Long error: Please enter a valid price for your item (e.g. replaceable_value).

Enter a starting price for your item and submit the listing again.
74

Short error: Error in start price.

Long error: The start price seems to be too large to be legitimate.

The start price is missing, please add a start price.
75

Short error: Error in reserve price.

Long error: The reserve price seems to be too large to be legitimate.

Please enter a lowe reserve price.
76

Short error: Error in start price.

Long error: The start price appears to be negative.

Please enter a start price of 1 or higher.
77

Short error: Error in reserve price.

Long error: The reserve price seems to be negative.

Please enter a reserve price higher then the start price.
78

Short error: Error in start price.

Long error: The start price appears not to be a whole number.Your start price must be a whole number.

Please change the start price to a whole number.
79

Short error: Error in quantity.

Long error: The quantity was either missing, invalid, or zero.

Please enter a quantit of 1 or higher.
81

Short error: Starting price must be less than reserve price.

Long error: The starting price must be less than the reserve price.

Please change the starting price to be lower than the reserve price.
83

Short error: Duration Invalid.

Long error: The duration "replaceable_value" day(s) is not available for this listing type, or invalid for category "replaceable_value".

The shipping duration you've sleeted isn't applicable to listing type, please check your listing duration in your listing template. If you have selected GTC please make sure that it is allowed for your category.
85

Short error: Error in picture URL.

Long error: eBay does not understand the picture URL that you provided.

You may have selected the Gallery listing upgrade but have no eligible image is added. Either remove the Gallery upgrade or check the images on the product.
96

Short error: Contradictory shipping terms.

Long error: Contradictory shipping terms specified. You can not specify buyer and seller paying shipping at the same time. You can not specify <BuyerPayBySellerFixed> and <BuyerPaysActual> at the same time. For Item with checkout details, you can not specify <SellerPays> to 1.

You cannot specify that both the buyer and seller pay for shipping.
97

Short error: Contradictory shipping locations.

Long error: Contradictory shipping locations were specified, or, shipping locations were specified with AutoPay turned on. Individual shipping regions can not be selected when choosing the single country only or ship internationally options.

Contradictory shipping locations were specified. Individual shipping regions cannot be selected when a single country or international locations are indicated.
98

Short error: Missing shipping region.

Long error: The ship to a country and regions option was selected but no region was selected.

You have selected a nondomestic shipping service but not specified a Location, please check your listing template.
105

Short error: Featured auction not allowed.

Long error: You have feedback less than 10 or you are selling a store fixed price item. It does not meet the requirements to list featured items. Please go back and remove the featured auction option.

You may have selected a listing duration of GTC but aren’t eligible to list GTC, please check your listing your listing duration and try again.
106

Short error: Description is missing.

Long error: A description is required.

Your product is missing a description, please add one and try again.
107

Short error: Category is not valid.

Long error: The category is not valid, select another category.

Make sure you use the correct File Exchange template in the correct CSV Comma Delimited format.
116

Short error: Account blocked.

Long error: A hold has been placed on your eBay account. Our records indicate that your credit card has twice declined for payment, and/or your account is at least 60 days past due.

Your eBay account has been blocked, please contact eBay.
120

Short error: You need to create a seller's account.

Long error: Before you can list this item we need some additional information to create a seller's account.

Your eBay account isn't fully set up as a seller account. Please check your eBay account is full register as a seller.
121

Short error: Your account has exceeded the limit.

Long error: You will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.

If you have a credit card on eBay this message may appear, please try re-entering the credit card information on eBay.
122

Short error: Your account is currently more than 60 days past due.

Long error: You will be unable to list new items until payment is made.

Non-payment of eBay fee, you cannot list new items until you settle your eBay account.
151

Short error: Invalid international shipping region.

Long error: Invalid international shipping region.

The shipping method you've specified may not be available in the region you've selected, please check you shipping.
190

Short error: Buy It Now price must be higher than or equal to the starting and reserve price.

Long error: The Buy It Now price must be higher than or equal to the starting and reserve price.

Your Buy It Now price must be higher than the reserve price. The Buy It Now price must be at least 40% higher than the starting price.
195

Short error: Buy It Now price must be higher than starting price.

Long error: The Buy It Now price must be higher than the starting price.

Your Buy It Now price must be higher than the reserve price. The Buy It Now price must be at least 40% higher than the starting price.
196

Short error: Item cannot be relisted.

Long error: This item was not relisted because the listing does not exist or is still active.

Please check that this item is not already active on your eBay.
240

Short error: The item cannot be listed or modified.

Long error: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

The title or description may contain improper words, the listing or seller may violate eBay policy, or the listing may contain a web-sourced photo, all of which can cause this error. Please review your product information.
241

Short error: Unable to send listing confirmation notice.

Long error: Unable to send listing confirmation notice.

Due to operational issues at eBay, despite this error, the item was successfully listed.
287

Short error: Buy It Now cannot be used.

Long error: To use the Buy It Now option, you must meet the site listing requirements.

Please check the listing requirements for Buy It Now items. For example, to list a Buy It Now item, you must have earned a minimum feedback score. For details about eBay feedback scores, see the eBay website.
307

Short error: Invalid start price/Buy It Now price.

Long error: You have entered invalid start price or Buy It Now price.

Make sure the format is set to Auction (Buy It Now can only be used with the Auction format).
342

Short error: Invalid region.

Long error: If item's country is outside of the site you are listing on, select "Do Not List Regionally" (<Region> = 0).

When an item is located in a country other than where it is listed, specify CrossBorderTrade (available in CA, US, IE, and UK only).
353

Short error: Java script not allowed.

Long error: Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href.

Your description contains active content, please check the source code of your products description for JavaScript or other forms of active content.
354

Short error: Payment method is missing.

Long error: You must choose at least one payment method.

Please select at least one payment method from the Other Payment Methods dropdown in your listing template.
371

Short error: Error in start price.

Long error: You must enter a valid start price for an eBay Stores fixed-price item.

Please make sure that your product has a start price greater than 0.
419

Short error: Error in tax.

Long error: You need to specify the tax. The valid tax should be a number greater than 0.

If you indicate that sales tax is to be applied to a listing, you must specify the tax. A valid value is a number greater than zero (0).
470

Short error: No attributes or attributes have problems.

Long error: The item you specified does not have attributes or the attributes you specified have problems.

Be sure to enter values for the mandatory Item Specifics fields and resubmit the listing.
474

Short error: User not found.

Long error: The specified user was not found in our database.

The specified user was not found in our database. Check your eBay User ID and make sure you entered it correctly.
499

Short error: Item scheduling limit has been reached.

Long error: Sorry your item scheduling limit has been reached. You cannot schedule anymore items at this time.

You have reached the maximum number of scheduled items you can list. You cannot schedule anymore items at this time, please cancel some other scheduled listings if you wish to continue.
500

Short error: Invalid schedule start date.

Long error: The scheduled date occurs in the past. Please select a new date.

Please change the scheduled listing date to a date in the future.
501

Short error: Invalid schedule start date.

Long error: Your scheduling start time is under the minimum allowed time.

Please change the scheduled listing date to a date further in the future.
502

Short error: Invalid ScheduleTime.

Long error: Your scheduled start time is too far in the future.

Please change the scheduled listing date to a date further in the future.
515

Short error: Quantity is not valid.

Long error: The quantity must be a valid number greater than 0.

You need to have at least 1 quantity to list a product.
518

Short error: Call usage limit has been reached.

Long error: Your application has exceeded usage limit on this call, please make call to GetAPIAccessRules to check your call usage.

Call limit has been reached, please contact Expandly Support: https://support.expandly.com/hc/en-us/
520

Short error: Compatibility level not supported.

Long error: The compatibility level you supplied is less than the compatibility level required at this release level.

eBay API error, please contact Expandly Support: https://support.expandly.com/hc/en-us/
585

Short error: StartPrice price error.

Long error: Your StartPrice is too low. In order to list more than one item, your StartPrice must be raised.

Please enter a higher start price.
588

Short error: Your weekly selling activity limits have been exceeded, or the user has not registered as a seller. Please check eBay for selling requirements.

Long error: Your weekly selling activity limits have been exceeded, or the user has not registered as a seller. Please check eBay for selling requirements.

You have researched your seller limit for active listings, please contact eBay to increase your limit or end some of your other listings and try again.
591

Short error: Incorrect Buy It Now price.

Long error: Buy It Now price must be greater than your starting price and your reserve price.

Your Buy It Now price must be higher than the reserve price. The Buy It Now price must be at least 40% higher than the starting price.
729

Short error: Invalid quantity.

Long error: Specified quantity is not valid for the item.

You need to have at least 1 quantity to list a product.
731

Short error: The PayPal email address is invalid.

Long error: The format of the PayPal email address is not valid. Enter a valid email address.

Your PayPal email is invalid. You will need edit your listing template, go to the Shipping Presets tab and under the Payment Methods section tick the PayPal Accepted box and put in your PayPal email.
732

Short error: Invalid or missing PayPal email address.

Long error: Please provide valid PayPal email address for PayPal payments.

Your PayPal email is invalid. You will need edit your listing template, go to the Shipping Presets tab and under the Payment Methods section tick the PayPal Accepted box and put in your PayPal email.
772

Short error: You cannot use the eBay scheduling feature. Your credit card on file with eBay has expired.

Long error: You cannot use the eBay scheduling feature. Your credit card on file with eBay has expired.

To schedule listings on eBay you require a Direct Pay agreement with eBay, please check your Direct Pay settings in eBay.
773

Short error: You cannot use the eBay scheduling feature. In order to submit a scheduled listing you need to have a credit card on file or Direct Pay agreement with eBay.

Long error: You cannot use the eBay scheduling feature. In order to submit a scheduled listing you need to have a credit card on file or Direct Pay agreement with eBay.

To schedule listings on eBay you require a Direct Pay agreement with eBay, please check your Direct Pay settings in eBay.
777

Short error: Invalid or missing account level.

Long error: Invalid or missing account level specified.

Please insure that you have an eBay sellers account.
778

Short error: Invalid or missing account type.

Long error: Invalid or missing account type specified.

Please insure that you have an eBay sellers account.
786

Short error: Unknown error.

Long error: Unknown error.

Please contact Expandly support with this error code.
799

Short error: Subtitle is limited to 55 characters.

Long error: Subtitles are limited to 55 characters including spaces.

Please shorten the Subtitle in the products details.
840

Short error: Item not activated.

Long error: Item you requested is scheduled to start at "replaceable_value".

The item you requested is scheduled to start in the future. To start the item sooner, reset the start date.
841

Short error: Requested user is suspended.

Long error: The account for user ID "replaceable_value" specified in this request is suspended. Sorry, you can only request information for current users.

Your eBay account may be suspended, please contact eBay to resolve this.
907

Short error: Invalid available to list quantity.

Long error: The available to list quantity specified is invalid, please specify a valid quantity.

You need to have at least 1 quantity on 1 of your variations to list a product.
916

Short error: Attribute Id not found. (replaceable_value).

Long error: Invalid Item Specific "replaceable_value" found. The following Item Specifics were dropped from your listing as they are read only ("replaceable_value").

Please chech your Item Specifics.
924

Short error: Invalid Attribute.

Long error: Dropping invalid attribute replaceable_value.

Please chech your Item Specifics.
942

Short error: Quantity is not valid for an item with variations

Long error: At least one of the variations associated with this listing must have a quantity greater than 0.

You need to have at least 1 quantity on 1 of your variations to list a product.
5000

Short error: Item specific value ((replaceable_value:replaceable_value) is missing.

Long error: The item specific "replaceable_value" is required.

Please check your Item Specifics in your listing template.
5028

Short error: Item specific value ((replaceable_value:replaceable_value) is not valid.

Long error: "replaceable_value" is not a valid value for an item specific.

Please check your Item Specifics in your listing template.
5030

Short error: Invalid Value. (replaceable_value:replaceable_value)

Long error: Date value for "replaceable_value" is invalid.

Please check the date (or the date format) provided in the listing
5116

Short error: Attribute Dropped "replaceable_value". (replaceable_value:replaceable_value)

Long error: The Item Specific "replaceable_value" was dropped. Please review your listing and update your Item Specifics if necessary.

Please check your item Specifics.
10007

Short error: Internal error to the application.

Long error: Internal error to the application.

This indicates an error on the eBay server – Please contact Expandly support: https://support.expandly.com/hc/en-us/
10022

Short error: PayPal not allowed.

Long error: According to eBay policy, PayPal is no longer available for this item.

According to eBay policy, PayPal is no longer available as a payment option for this item. Update the listing to remove this payment option.
10065

Short error: Currency cannot be changed.

Long error: Currency is unchangeable when revising or relisting an item.

When you revise or relist an item, you cannot update the currency type. To update the currency type, end the listing and then resubmit it.
10095

Short error: Invalid Store duration.

Long error: 3, 5, 7, 10 and 20-day listing durations are no longer available for Store Inventory items. Please modify the duration.

Please modify the value provided for Duration. You can list items for 30 or 90 days or Good 'til Cancelled (3, 5, 7, 10 and 20-day listing durations are no longer available for Store Inventory items).
10097

Short error: Incorrect Original Item Type.

Long error: Personal Offer or Live Auction items are not revise/relistable.

You cannot revise or relist Personal Offer or Live Auction items.
10105

Short error: Picture Pack should have at least 1 large picture.

Long error: Picture Pack should have at least 1 large picture.

Plesas add at least 1 image
10106

Short error: Super size pictures should have at least 1 picture.

Long error: Super size pictures should have at least 1 picture.

Please add at least 1 image
10107

Short error: Super size pictures should have at least 1 large picture.

Long error: Super size pictures should have at least 1 large picture.

Plesas add at least 1 image
10117

Short error: New seller without credit card on file.

Long error: New seller without credit card on file.

To schedule listings on eBay you require a Direct Pay agreement with eBay, please check your Direct Pay settings in eBay.
10121

Short error: Invalid Picture URL.

Long error: Picture URL has '<' or '>'.

Please check your image URL
10122

Short error: Invalid Picture URL.

Long error: Picture URL has space.

Please check your image URL
10123

Short error: Invalid Picture URL.

Long error: Picture URL has no valid protocol - http, https or ftp

Please check your image URL
10124

Short error: Invalid Picture URL.

Long error: Picture URL has eBay domain.

This error occurs when Gallery is selected as a listing upgrade but no eligible image is added. Either remove the Gallery upgrade or check the images on the product.
10125

Short error: Invalid Picture URL.

Long error: Picture URL has no file name.

Please check your images, eBay supports the following types of images only – JPG, GIF, PNG, BMP, and TIF.
11112

Short error: Account is already unlinked.

Long error: Unlink failed because account is already unlinked.

Because you specified a preference to offer PayPal on all listings, PayPal has been added as a payment method.
12519

Short error: Shipping service is not available.

Long error: Shipping service replaceable_value is not available.

The shipping service may not be available in the region you're listing to, please check your shipping services in your listing template.
16110

Short error: Token has been revoked by the user.

Long error: Third-party authorization has been revoked by the user via site preferences settings in My eBay. The user must complete the Auth & Auth sign in process again.

Auth token error, please check your eBay authorisation token.
16118

Short error: Token retrieval window has expired.

Long error: The retrieval window for the token you are requesting has expired. The user must complete the Auth & Auth sign in process again.

Auth token expired, please check your eBay authorisation token.
16119

Short error: Token does not exist.

Long error: The token does not exist, the user must complete the Auth & Auth sign in process to generate token.

Auth token error, please check your eBay authorisation token.
17410

Short error: Reserve price is not valid.

Long error: The minimum reserve price you can set is replaceable_value.

Please check your reserve price.
17505

Short error: Shipping service cost required.

Long error: Non-negative value is required to be provided for <ShippingServiceCost> tag if flat shipping type specified.

Please check your shipping cost.
17506

Short error: Shipping service cost specified.

Long error: <ShippingServiceCost> tag must be omitted or have zero value if shipping type specified is not flat.

Please check your shipping cost.
17570

Short error: Nonprofit (Charity) is no longer valid.

Long error: Your selected charity is no longer registered with our program. Please select a different charity or contact eBay if you believe you are receiving this message in error.

Your selected charity is no longer registered, please select a different charity or contact eBay.
17571

Short error: No longer a direct seller.

Long error: You are no longer a direct seller. You must have a donation payment method specified before listing an item for charity. Please update your Charity Payment Method to PayPal in the Financial Information section of your My eBay Personal Account Info before proceeding with this listing.

Your selected charity is no longer registered, please select a different charity or contact eBay.
17572

Short error: Invalid donation percent.

Long error: Donation Percent can't be less than 10 and more than 100 and can be incremented by 5 only.

Please check your donation percentage, donation percentage can't be less than 10 or more than 100. Percentage can only be updated in increments of 5.
17573

Short error: Missing payment option.

Long error: You must select PayPal or a credit card as an additional payment method if Charity selected.

Please select a payment option for you eBay templates “Other Payment Methods”
17576

Short error: Not a registered charity seller.

Long error: You are no longer registered to sell benefiting a charity. Please go to your Donation Account to learn more.

You are not registered to sell benefitting a charity, please contact eBay.
17577

Short error: Listing cannot be submitted.

Long error: We are sorry, but this charity listing cannot be submitted as a Second Chance Offer.

Charity listings cannot be submitted as a Second Chance listing.
17578

Short error: Seller no longer registered.

Long error: You do not appear to be registered charity seller. Please confirm your charity is still valid.

You are not registered to sell benefitting a charity, please contact eBay.
17583

Short error: Charity listing failed.

Long error: You cannot list items for charity in a Mature Audiences category.

You can’t list charity items in a Mature Audiences category.
17601

Short error: Invalid value for Return Policy Details.

Long error: Invalid value for Return Policy Details. The value should have a string length no more than 5000 characters.

Please check your Returns Policy message length as it can't be more than 5000 characters.
17602

Short error: Incorrect shipping cost.

Long error: Shipping cost is incorrect. Only whole numbers (1,2,3,...) are allowed.

Please check your shipping cost price.
17611

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: Buy It Now price not specified.

Please specify a buy it now price.
17612

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: shipping costs not specified.

Please check your shipping cost.
17613

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: shipping cost and Buy It Now price not specified.

Please check your shipping cost and buy it now price.
17614

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: return policy not specified.

Please specify a returns policy.
17615

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: return policy and Buy It Now price not specified.

Please check your returns policy and buy it now price.
17616

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: Return policy and shipping cost not specified.

Please check your returns policy and shipping cost.
17617

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: return policy, shipping costs and Buy It Now price not specified.

Please check your returns policy and buy it now price.
17618

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: condition not specified as new.

Please check your item condition is New.
17619

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: condition is not new and Buy It Now price not specified.

Please check your item condition is New and buy it now price.
17620

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: condition is not new and shipping costs not specified.

Please check your item condition is New and shipping cost.
17621

Short error: NowAndNew criteria not met.

Long error: Item is specified as Now & New but does not meet the following criteria: condition is not new, shipping costs and Buy It Now price not specified.

Please check your item condition is New, shipping cost and buy it now price.
21915469

Short error: A shipping service is not specified.

Long error: At least one valid shipping service must be specified.

You need to make sure your Shipping Type is set to Flat, you've selected a Service and set the Mode from the dropdowns.
21917236

Short error: Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time.

Long error: Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time. Learn more: replaceable_value

This is just a warning to say that your received payment may appear as pending in PayPal for a time while they preform checks and the payment clears. This does not stop your item from listings.
21919052

Short error: This shipping service is not available for this item location. Select a different service.

Long error: This shipping service is not available for this item location. Select a different service.

The shipping service may not be available in the region you're listing to, please check your shipping services in your listing template.
21919136

Short error: replaceable_value

Long error: replaceable_value

Please add at least 1 image to list
21919158

Short error: Invalid PayPal email address.

Long error: The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this address so that buyers can pay you. (You can set up your account after your item sells).

You may have entered the wrong email into the PayPal address box in your listing template, please check the email you entered in the PayPal Accepted box within your template is correct.
21919188

Short error: replaceable_value

Long error: replaceable_value

The shipping duration you've sleeted isn't applicable to listing type, please check your listing duration in your listing template. If you have selected GTC please make sure that it is allowed for your category. Listing this item would cause you to go over your allowed eBay value, please remove some items, or contact eBay for a limit increase (which you can do once a month)
21919262

Short error: Your PayPal email address was not found.

Long error: Your PayPal email address was not found.

Your PayPal email is invalid. You will need edit your listing template, go to the Shipping Presets tab and under the Payment Methods section tick the PayPal Accepted box and put in your PayPal email.
21919303

Short error: replaceable_value

Long error: replaceable_value

Required value missing from the Item Specification page please check your listing template for any missing required fields i.e. Brand or Size maybe missing
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