Expandly: Help & Support

How can we help?

Logo1.png Updating your profile & account settings

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Overview

Update your account, manage users, change your plan, edit your settings or cancel your subscription.

Video

Coming soon.

Steps

1. Click your account name (top right) and then My Account

  Expandly_-_My_Account.png

2. Here you can view and change:

Your account information - secondary email address, password and profile image

Your personal information - names, address and phone number

Marketing preferences - if we can contact you

3. If you want to change your primary email address or username, please contact support@expandly.com

4. Once you are happy with your changes, click Expandly_-_Save.png (top right)

1. Click on your account name (top right) and then Manage Users 

Expandly_-_Manage_Users.png

2. Here you can search, view, edit, add and delete additional users

1. Click on your account name (top right) and then Billing

 Expandly_-_Billing.png

2. Here you can:

View your transaction history  by clicking on the button in the top right Expandly_-_Transaction_History.png

View, change and pay for your plan, billing frequency, number of sales channels, shipping and accountancy add-ons, and setup and training options

Cancel your subscription by clicking Unsubscribe All Plans (bottom right) and then following the contact details - although if you’re doing this, we'd really appreciate your feedback by calling +44(0)203 457 8070 or emailing support@expandly.com

3. Once you're happy with your changes, click Go to Checkout (bottom right)

1. Click on your account name (top right) and then Settings

 Expandly_-_Settings.png

2. Here you can view and change:

Your store information - store name, currency, date format, account email, next invoice number, PO start number and logo

Your company information- name, website, address, phone number and VAT number

3. Once you're happy with your changes, click Expandly_-_Save.png (top right)

Next Steps

Now you've set up your account preferences, you might want to:

Add a sales channel

Manage products

Manage listings

Need more help?

If you need a little extra help, no problem. Contact us, and we'll talk you through the steps.

Contact us
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