Expandly: Help & Support

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Logo1.png Cancelling your subscription

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Overview

It’s going to be emotional, but you can easily cancel your Expandly subscription if things aren’t working out.

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Steps

If Expandly isn’t doing quite what you think it should, it might be that we can help by providing extra support or training. Contact one of the team on +44(0)203 457 8070, emailing support@expandly.com or catching us on live chat.

If your plan isn’t providing the right level of service you need (or is providing too much), you can easily amend it in the billing section

1. Click on your account name (top right) and then Billing Expandly_-_Billing.png

2. Amend the plan type (more information here), number of sales channels, shipping carrier integration and accounting integration

3. Click Go to Checkout (bottom right) to complete

It’s hard saying goodbye, but something you have to. If you want to cancel your subscription completely, you can by:

1. Click on your account name in the top right corner and then Billing Expandly_-_Billing.png

2. Click Unsubscribe all Plans (bottom right) Expandly_-_Unsubscribe_all_plans.png

3. Follow the contact instructions that follow

4. Give us some feedback (below)

5. Stay in touch - we’re always open to rekindling the romance in the future

We work really hard to make Expandly work for everyone, and if we’re doing something wrong, we’d like to know so that we can improve.

All feedback is gratefully received at support@expandly.com or on live chat

Need more help?

If you need a little extra help, no problem. Contact us, and we'll talk you through the steps.

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