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Logo1.png Managing returns - processing, viewing and editing

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Overview

Manage returns in Expandly.

Video

Coming soon.

Steps

Before managing your returns, ensure all sales order are up-to-date - this happens automatically every 15 minutes or alternatively click Manual Import (top right) Expandly_-_Manual_import.png on the Manage Sales Orders page

1. Click Sales Orders (left menu) and then Manage Sales Orders

Expandly_-_Manage_sales_orders.png

2. Find the order that has been returned by using the filters (top left)

3. Click Actions (right side) and select Mark as Returned

4. On the Returns pop-up, enter the refund amount, reason, return option and return date, and then click Create

Expandly_-_Returns.png

5. You'll now see the return icon in the order status bar

1. Click Sales Orders (left menu) and then Manage Returns

Expandly_-_Manage_returns.png

2. Find the return you want to view or edit using the filters (top left)

3. Click Actions (right side) to bring up the return pop-up, where you can edit the information

4. Once finished, click Update

Next Steps

Now you've processed a return in Expandly, you might want to:

Relist products in Expandly

Manage reports in Expandly

Need more help?

If you need a little extra help, no problem. Contact us, and we'll talk you through the steps.

Contact us

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