Cancelling your subscription
Cancelling your subscription
Overview
In this guide, we will show you how you can postpone, or cancel, your Expandly subscription.
Before cancelling
We understand that sometimes things don't work out. There are times however, where a little extra guidance, support or training is all that is needed to get Expandly doing what you want need it to - which let's face it, is saving you time and making your workload and life easier!
If you want to chat to us before cancelling, please get in touch, and we will be happy to discuss.
Postponing your account
Instead of cancelling your Expandly account, which will mean you lose all data and account setup, simply Postpone your account, at a discounted rate, until you are ready to use Expandly again.
1. Select Settings (left menu) and then Billing:
2. Click 
(top right)
3. Click 
4. Chose the Postpone account you wish you purchase and click 
5. From here you will be asked to agree to our Terms & Conditions. Once agreed click 
6. Confirm your payment details on the next screen and then click 
to complete
Cancelling your subscription
1. Select Settings (left menu) and then Billing.
2. Click 
(top right)
3. Click 
4. On the Cancel Subscription page, please provide as much feedback as you can regarding your reasons for cancelling, what we did well and if there is anything we can do that could make you come back in the future.
5. Click 
6. Your cancellation request will then be sent on to the Billing Team here at Expandly, who will process the cancellation for you.
Feedback
We work really hard to make Expandly work for everyone, and if we’re doing something wrong, we’d like to know so that we can improve.
All feedback is gratefully received either via the Cancel Subscription page, or at support@expandly.com
Need more help?
If you need a little extra help, no problem. Contact us, and we'll talk you through the steps.
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