Question | Answer | ||
How many SKUs can I add to my RP service? | You can add up to 30 parent SKUs under your RP plan. There is no limit on variants — all variants are included under the parent SKU. | ||
What if I need more than 30 parent SKUs covered? | Please Contact Us and our team will assist you with extending your coverage. | ||
Can I add more SKUs later? | Yes. Your Expandly portal shows how many SKUs you have remaining under your plan. You can add additional products at any time. | ||
Should I upload all products at once? | We recommend uploading only the products you intend to launch immediately. This helps avoid delays or unnecessary archiving. Additional products can be added later. | ||
How long does approval take? | RP approval typically takes 2–3 weeks once all required documentation has been submitted. | ||
Do I need to send product samples? |
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Question | Answer |
What documentation is required for RP? | Documentation varies depending on your product category. After your label review, your portal will show exactly what documents are required. |
What label do I need to upload alongside my RP submission? | Please upload the label that changes have been made to, as outlined in your label report, to your RP service. This should be the compliance version of your product label. |
What is a Manufacturing Accreditation? | This is evidence to show that there are internal processes to ensure the safe manufacture of your products Some of the most commonly recognised accreditations are: ISO GMP If your manufacturer does not have this, reach out to us and we can help you prepare the correct documentation. |
Can I use an expired certificate? | Unfortunately not. This would need to be valid, in date and cover the entire year period of your RP service. Typically certification lasts for 3 years. |
I manufacture the product myself — what should I upload? | You'll need to upload documentation that provides evidence to show that there are internal processes, to ensure the safe manufacture of your products. Please reach out and we can help you to create these documents. |
Can I upload the same certificate for multiple products? | Yes, you have the option to bulk upload documents to multiple different products, at one time, via your Expandly portal. |
| Question | Answer |
Which RP address should I use? | This depends on your service: UK RP uses the UK address; EU RP uses the Netherlands address (which covers the entire EU); if you have both services, you may use both. |
When can I use your RP address? | Only after approval has been granted. You can download your RP certificate from the portal, which confirms approved products and the correct address. |
Can I use the address before approval? | No. We cannot legally act on your behalf for products that have not been approved. |
Can I include both UK and EU addresses on one label? | This will depend on where you are selling the products online. To save time in printing however, you may wish to use both, if we represent you in the UK and EU |
Can I shorten the RP address? | Yes. Please contact us for acceptable shortened formats. |
Where should the RP address appear? | The address can be placed anywhere on the outer packaging or product label. |
Question | Answer |
How do I add RP details to Amazon? | |
Amazon is asking for a phone number and email — what do I use? | The information to add in Amazon is as follows: Tel No: 0203 9491980 Whilst this information does need to be uploaded to Amazon, it is not required for these details to also be shown on the labels |
Do I need to upload compliance images to Amazon? | In instances where your products have warnings (i.e. Supplements) for use, you will be required to upload very specific images to the Compliance section within Amazon, showing the warning and safety content on your label - this is for Amazon's own compliance records. This is not a EU requirement but is an Amazon own requirement. Up to 6 images can be provided - please note that these are for compliance purposes only and will not be associated with the listings, or shown to sellers when viewing your products. |
Question | Answer |
What is a UKCA or CE Declaration of Conformity? | We will require a Declaration of Conformity if your product has electrical components. This is a document that proves your product is safe and compliant to be sold and can be requested from your manufacturer. This will be needed in instances where a CE mark is required. This relates to products within the Electrical, Medical Devices and/or protective equipment category. The DoC is required to be completed by your company. |
Who is considered the manufacturer? | If you brand the product or make changes to it or its packaging, you are classed as the manufacturer. If you are a reseller making no changes, the factory remains the manufacturer. |
Electrical | |
Question | Answer |
My product is battery-powered — why is it classed as electrical? | Any product containing electrical circuits or connections is classed as an electrical item, even if powered by batteries. |
| Food Products | |
What is a Product Specification? | A specification gives all of the characteristics including ingredient levels, shelf life and other important information. The specification allows you to test the product and compare the results to make sure product quality is met and maintained. |
What is a Certificate of Analysis (CoA)? | A certificate of analysis is a formal certificate, issued by a Test House, which compares your product to the product specification. This then shows that your product is what is says it is. |
What does BPA-free mean? | BPA-free means that a product does not contain the chemical compound Bisphenol A (BPA). BPA is commonly used in the production of polycarbonate plastic, but due to safety concerns, many manufacturers have committed to making BPA-free products. The BPA Free Test Report will provide proof that your product is free of this compound, and can be provided from your manufacturer. Please Note: You do not need to worry about this, if your product is not made of plastic |
I sell organic food — what should I do? | Please book a call with our Compliance Team to discuss specific organic compliance requirements. |
| Chemicals | |
Question | Answer |
What is a material safety data sheet and where can I find this? | A Material Safety Data Sheet (MSDS) is a data sheet which holds all relevant information about a chemical, whether solid, liquid or gas. |
What is REACH registration? | REACH is a regulation which controls hazardous chemicals. Certain products require REACH tests to determine the presence of heavy metals. REACH registration is required when importing hazardous chemicals over 1 metric tonne per annum. |
Medical Devices | |
Question | Answer |
How do I obtain UDI codes? | UDI (Unique Device Indicator) codes need to be provided for each product. it is important to note that we cannot begin the process until you have given us these codes. If you do not have these, you will need to create them on the GS1 site. For more information click here |
How long does Medical Device approval take? | Once all forms are signed and correct UDI codes are submitted, approval takes 3–5 working days. Incorrect codes may cause delays, so it is essential to provide accurate information |