Question | Answer |
How many SKU’s can I add to my Responsible Person? | You can add upto 30 parent SKUs, to your RP service with us here at Expandly. There is no limit on the number of variants that are included - these will all be included within the Parent SKU for you |
| What do I do if I have more than 30 parent SKUs, that I need you to cover for RP? | If you need more than 30 SKUs to be covered, that's no problem! Please reach out to your Business Development Manager, who you had initial contact with when agreeing to our label/RP service. If you need more support on who the best contact would be, we would suggest emailing grow@expandly.com, and the Team will be happy to help |
| I want to add another SKU to my RP service? Is this possible? | Your Expandly portal will show your SKUs remaining that can be added to your RP service, in accordance to your purchased plan. Please log into your portal for more information on this. |
How long will this process take? | The RP product approval takes 2-3 weeks, once all required documentation has been provided to us |
| Can you confirm what Responsible Person Documentation is necessary for my product? | The Responsible Person Documentation needed, will vary dependant on your product category. Once your label has been reviewed, you can proceed with your RP service via your portal, which will detail what documentation is required. |
Do I need to upload all the products now or can I upload some later? | Please only upload the products you intend to launch at that time to avoid products being delayed or archived. You will be able to upload more products when you wish to launch these, and can view via the portal, how many products you have remaining. |
Which Responsible Person address should I use? | Dependent on what RP service(s) you are signed up for, you will be required to use our UK/EU or Both for RP. Please click here for more information |
| When can I use your RP address? | It is extremely important to note that you can only use our RP address(es) for products that we have approved. The address can only be added once approval has been provided. You RP certificate can be downloaded via the portal, which will detail the address, and products that this covers. |
| What happens if I use your address, and the RP has not been approved? | We would not be able to act on your behalf for these products, where Expandly has not provided RP approval. |
Please explain the difference in the two addresses you provided or is there no difference? | The UK address is for UK RP and the EU Address is covering all countries within the EU. You only need RP in one member state, which will represent you for the whole of Europe, in our case, this address is in the Netherlands |
Can I include both the UK and EU address on each label or only one for each region? | This will depend on where you are selling the products online. To save time in printing however, you may wish to use both, if we represent you in the UK and EU |
| Can I shorten the RP address at all? | Yes, you can do this! Reach out and we can give you some examples of acceptable options. |
| Where would you recommend displaying the Responsible Person’s (RP) address details? | The address can be placed anywhere on the outer product packaging or label. |
How do I add your Responsible Person information into AMZ? | Please click here for instructions on how to add the information to Amazon |
| Amazon are asking for a phone number and email address to be added? What are these details and do I need to show these on my label too? | The information to add in Amazon is as follows: Tel No: 0203 9491980 Email Address: support@expandly.com Whilst this information does need to be uploaded to Amazon, it is not required for these details to also be shown on the labels |
| Do I need to provide product samples for RP? | No, the documentation that we request and approve is sufficient enough so we will not need any product samples to be sent in from you |
| Can you elaborate on what the UKCA DoC and CE DoCs are? | We will require a Declaration of Conformity if your product has electrical components. This is a document that proves your product is safe and compliant to be sold and can be requested from your manufacturer. |
| When do I need a Declaration of Conformity? | This will be needed in instances where a CE mark is required. This relates to products within the Electrical, Medical Devices and/or protective equipment category. |
| Who completes a Declaration of Conformity? | The DoC is required to be completed by your company. |
| Who is classed as the manufacturer? | If you make any changes to a product or packaging and/or place your name on a product then you are classed as the manufacturer. If you are a reseller and make no changes to the product and DO NOT place your name anywhere on the product, then the manufacturer address will be the factory (in which it was made). |
General Products | General Products |
| I believe we are a General Product, but it also has batteries and electrical components, so I’m not positive it doesn’t also belong in the Electrical Responsible Person Categories. Can you advise? | The label report will categorise your product for you - please check this. |
| Will I need to upload any compliance images to Amazon? | In instances where your products have warnings (i.e. Supplements) for use, you will be required to upload very specific images to the Compliance section within Amazon, showing the warning and safety content on your label - this is for Amazon's own compliance records. This is not a EU requirement but is an Amazon own requirement. Up to 6 images can be provided - please note that these are for compliance purposes only and will not be associated with the listings, or shown to sellers when viewing your products. |
| What label do I need to upload? | Please upload the label that changes have been made to, as outlined in your label report, to your RP service. |
| ********** If we have multiple documents related to one of the listed documents, such as PRODUCT NAME Label, should we combine all of those into the same PDF or add a suffix to the name explaining in more detail what each label is for? | We will only require one label for each parent product to show you have followed instruction from your label reports - the documents must be named clearly. Please do not upload multiple as this will become confusing for the Team |
What is a manufacturing accreditation? | This is a document which shows your manufacturer is working compliantly and safely - some of the most commonly recognised/known audits could be an ISO certificate or GMP. If your manufacturer does not have this, they can provide an internal formal audit such as a Risk Assessment (RA) that they have had carried out. |
| Can I provide an historical accreditation from my manufacturer? | Unfortunately not. This would need to be valid and in date and cover the date period in which our RP service is active with you (1 year). We would also ask, that should you wish to renew your RP service with us once the initial year contract comes to an end, that updated accreditation documentation is provided to us, for our records and due-diligence, for each year that we represent you |
I do not have a manufacturer as I make the goods myself, what do I upload here? | We would recommend booking in a call with our Compliance Team to discuss this in more detail. We may be assist with providing a Risk Assessment (RA) template, however this may be dependant on the goods you are selling and the category they belong to |
On the application form it says “link to storefront” – what does this mean? | This is a link to the store front, or product, for your specific product(s). This is to provide absolute clarity to the Team, on what they are reviewing and it also helps for us to review the product(s) and how these are being sold and marketing to consumers |
Electrical Products | Electrical Products |
What is an accepted declaration of conformity and how do I get it? | You will need an EU declaration of conformity however please be aware that this cannot be issued by a lab. If you do not have this, contact us and we can discuss the next steps |
| My product is powered by batteries. Why is this classed as an electrical product? | Even if a product is powered by batteries, as it contains electrical circuits and connections, this would mean that the product is classed as an electrical item |
Food Products | Food Products |
What is a Certificate of Analysis and where can I find this? | A certificate of analysis is a formally prepared document, commonly issued by the manufacturer, that gives actual test results for the batch of product that you are exporting. The test results are usually reported against the typical specification. This can be requested from your manufacturer. |
| What is a SPEC sheet and where can I find this? | The SPEC sheet gives guidelines of the physical and maybe chemical parameters of a product, and works in conjunction with the CoA. Again, this should be readily available from your manufacturer |
What is a BPA free packaging certificate? | BPA-free means that a product does not contain the chemical compound Bisphenol A (BPA). BPA is commonly used in the production of polycarbonate plastic, but due to safety concerns, many manufacturers have committed to making BPA-free products. The BPA Free certificate will provide proof that your product is free of this compound, and can be provided from your manufacturer. Please Note: You do not need to worry about this, if your product is not made of plastic |
| I sell organic produce. Do I need to make you aware of this? | If you sell organic food, we would recommend providing us with your organic certification. We would suggest booking in a call with our Compliance Team to discuss in more detail |
Chemicals | Chemicals |
What is a material safety data sheet and where can I find this? | A Material Safety Data Sheet is a data sheet which holds all relevant information about a chemical, whether solid, liquid or gas. |
| What is a REACH registration and when would I need this? | REACH is a regulation which controls hazardous chemicals. Certain products require REACH tests to determine the presence of heavy metals. And REACH registration is required when importing hazardous chemicals over 1 metric tonne per annum. |
Medical Devices | Medical Devices |
How do I obtain UDI codes? | UDI (Unique Device Indicator) codes need to be provided for each product. it is important to note that we cannot begin the process until you have given us these codes. If you do not have these, you will need to create them on the GS1 site. |
How long will this process take? | As long as all the forms are signed and in our possession, this will take 3-5 working days from the point of submission. It is essential we are provided with the correct UDI codes otherwise there will be delays to these timeframes |